Frequently asked questions
Do you offer home sample collection?
Yes — book on WhatsApp and our trained phlebotomist will visit your home at your preferred slot.
How quickly will I receive my report?
Most routine reports are delivered within 24 hours via email/WhatsApp.
Are the reports NABL accredited?
Yes. All samples are processed at Thyrocare's NABL-accredited central laboratories.
How do I book a test?
WhatsApp +91 70612 03131, call us, or use the contact form on the website.
Do I need a doctor's prescription?
Most preventive tests don't require a prescription. Some specialised tests may.
What payment methods do you accept?
Cash, UPI, debit/credit cards and online payment links via WhatsApp.
Is fasting required for blood tests?
Fasting sugar and lipid profile need 8–12 hours fasting. We confirm at booking.
How are samples kept safe in transit?
Sealed, barcoded samples are transported in temperature-controlled containers per NABL guidelines.
Can I book tests for family members?
Yes — share names and details on WhatsApp, we'll schedule a single home visit.
Do you provide doctor consultation?
Optional tele-consultation is available for select packages on request.
Are home collection charges separate?
Most packages include free home collection. Single tests may have a small visit fee.
Which areas do you serve?
We serve a wide local radius for home collection — share your pincode on WhatsApp to confirm.
How early can a phlebotomist visit?
We start home collection from 6:30 AM for fasting tests.
Will I get a physical report copy?
Yes, on request. Digital reports on WhatsApp/email are standard.
Are the test prices the same as Thyrocare's?
We follow standard Thyrocare pricing with full transparency.
Can I reschedule a booked test?
Yes — just message us on WhatsApp at least 2 hours before the slot.
How do I get a refund?
Refunds for unutilised tests are processed within 5–7 business days. Contact us on WhatsApp.
Do you offer corporate health checkups?
Yes. We arrange custom corporate health camps. Reach out on WhatsApp.
Are senior citizen discounts available?
We offer special senior-citizen packages and seasonal discounts.
Is my health data kept confidential?
Absolutely. Reports are shared only with the patient or authorised contact.